Shipping policy

Delivery Policy – Lysand Pro

Below are the delivery terms for the lysandpro.com online store, compliant with the Polish Consumer Rights Act (Dz.U. 2020 poz. 287, as amended) and EU Directives 2011/83/EU and 2021/1159/EU (VAT OSS).

Delivery in Poland

  • Processing Time: Orders are shipped within 24-48 hours from payment confirmation.

  • Delivery Methods:

    • InPost Parcel Lockers

    • DPD/DHL/InPost Courier

  • Delivery Costs:

    • Standard Delivery (orders from 0.00 PLN to 1,000.00 PLN): 17.00 PLN (InPost Parcel Lockers or courier).

    • Free Delivery (orders above 1,000.01 PLN): 0 PLN.

  • Shipment Tracking: You will receive an email with a tracking number to monitor your delivery status.

  • Notes:

    • Prices include VAT and are final – no hidden fees.

    • Delivery costs are displayed in the cart before order finalization.

Delivery in Germany

  • Processing Time: 2-7 business days from payment confirmation, depending on the carrier.

  • Delivery Methods:

    • DE Standard: For packages weighing 0-2 kg.

    • DE XXL: For packages weighing 2-40 kg.

  • Delivery Costs:

    • DE Standard (0-2 kg): 15.00 €.

    • DE XXL (2-40 kg): 25.00 €.

    • DE Free (orders from 600.00 €): Free delivery.

  • Shipment Tracking: A tracking number will be provided via email after shipment.

  • Notes:

    • Prices include VAT compliant with the VAT OSS procedure for Germany.

    • Payments in euros (€) are converted at the current Shopify exchange rate.

Delivery in Other EU Countries

  • Processing Time: 3-7 business days, depending on the country and carrier (e.g., DHL, UPS).

  • Delivery Methods and Costs:

    • EU Standard: For packages weighing 0-2 kg, 70.00 PLN (converted to the recipient’s currency).

    • EU XXL: For packages weighing 2-40 kg, 120.00 PLN (converted to the recipient’s currency).

    • EU Free (orders from 600 €): Free delivery.

  • Shipment Tracking: A tracking number will be provided via email after shipment.

  • Notes:

    • Prices are quoted in Polish zloty (PLN). Payments in euros (€) are converted at the current Shopify exchange rate.

    • VAT is calculated in accordance with the VAT OSS procedure for the destination country.

Contact

For any questions regarding delivery:
Email: info@lysandpro.com